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Return & Refund Policy

As all products are made to order we will not be able to accept returns unless the product(s) is defective or wrong. Check the products as soon as possible after you receive them. Within 7 natural days of product receipt, if you think that any products that we supplied are defective, then please contact us at email support@thehues.com to issue return request.

Please provide the order number and picture of the wrong product and send it to the mailbox for review.

If it is confirmed that it is a product quality problem, we will issue a refund within 5 working days.There is no handling fee for returns.

The return address will be provided by mail after submission.

We shall inspect the products and if we agree with you that the product is defective then we will either(at our discretion) offer a full refund for the price of the product,or repair or replace the product (we will notify you by e-mail of the action we will take).

One-Year Warranty

We provide a limited warranty for physical goods purchased from www.thehues.com. The warranty period is 365 days from the postmarked date of receiving the products.

During the warranty period, TheHues will replace, at no charge, products or parts of a product that proves defective under normal use and maintenance.This warranty does NOT cover any problem that is caused by conditions, malfunction or damage not resulting from defects in material or workmanship.

To obtain warranty service, you must first contact us at support@thehues.com to determine the problem and the most appropriate solution for you.

RETURNS IN DIFFERENT SITUATIONS

WRONG SIZE:

Please ensure you use a metal tape measure to prevent errors in measuring.Non metal tape measures can stretch so they should not be used for measuring curtains.

In the rare case that you receive the curtain and the size is incorrect, we will arrange the re-production or resizing of the curtain. The re-production or readjustment of curtains will be determined by TheHues. TheHues will bear the cost of receiving the goods.

THE SIZE OF THE CURTAIN NEEDS TO BE CHANGED DURING DELIVERY:

Please chose and measure your items carefully as we do not accept returns for change of mind once order executed.

WRONG COLOR:

Please note that the appearance of fabric colors may vary depending on your device's screen settings, lighting conditions, and other factors. While we strive to represent our products as accurately as possible, slight color differences may occur. To ensure complete satisfaction with your purchase, we recommend ordering fabric swatches beforehand. Unfortunately, returns based solely on color discrepancies will not be accepted unless there was a manufacturing error regarding the fabric color.

THE COLOR OF THE CURTAIN NEEDS TO BE CHANGED DURING DELIVERY:

Please chose and measure your items carefully as we do not accept returns for change of mind once order executed.

WRONG CURTAIN FABRIC:

Fabric may show differently in a picture than what you expect. Please keep this in mind when ordering as we do not accept returns for fabric being different than you expected.

We suggest to order fabric swatch before place order to ensure color work for you. Here is the fabric swatches Fabric swatch link:

Sample Collection

DESIGN, LACE AND EXTRAS:

Some design features of a curtain like lace and texture may show differently in a picture than what you expect. Please keep this in mind when ordering as we do not accept returns for fabric being different than you expected.

RETURN SHIPPING POSTAGE

In this condition, TheHues will be responsible for all return shipping fees, we will refund full.

Note: Buyer is required to provide product picture to verify.

①We sent the wrong items (color/curtain style)

②The item were damaged(Obvious stains and breakage)

We will refund you using the same method you originally used to purchase the goods.

RETURN SHIPPING POSTAGE(requires the buyer to bear the return label)

The following reasons do not qualify for free return shipping

①Misunderstood the image of the product.(Require the product to provide features that are not available)

②The item do not fit properly but were made accurately.(Not the color you wanted)

③Change of mind / No longer wants it

④Not the quality you wanted

⑤Ordered wrong item by mistake

Tolerance size within +/-2inch is treated as industry acceptable.(We will refund the difference in the missing size.But we will not accept re-sent curtains)

The above situation requires the buyer to bear the return shipping cost.

The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.


If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Do you want single or split panels?
CONTINUE
SINGLE
CONTINUE
SPLIT
What is the total width of your curtain rod?
Inches
COMFIRM

Input range: 40 - 400.

Measure from the top of the rod to the window frame.
For the accuracy of measurement, we highly recommend you to have the rod or track installed before this step.

What is the total height of the curtain rod from the floor?
Inches
COMFIRM

Input range: 20 - 200.

Measure from the top of the rod to the window frame.
For the accuracy of measurement, we highly recommend you to have the rod or track installed before this step.

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What kind of finished look would you like for your drapes?
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CONTINUE
2X FULLNESS Recommended: Full luxurious finished look with fabric gathered on top.
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1.5X FULLNESS Less flat looking drapes, not recommended for windows beyond 50" wide.
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NO FULLNESS When fully drawn, the fabric is a flat sheet.
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