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Frequently Asked Questions

  • How to measure curtains?

    Measuring curtains correctly is key to achieving the perfect look for your space. It's not just about the length and width; it's about creating the right mood and functionality for your room. For a detailed guide on getting these measurements right, click here
  • What is the difference between custom curtains and ready-made curtains?

    Custom curtains are personalized window treatments designed and crafted according to specific measurements and individual preferences. They are perfect for homeowners who need an exact size, have a particular design in mind, or require unique functionalities. Custom curtains allow for a more comprehensive selection of fabrics, styles, colors, and patterns. The precise fit and customization options can enhance a room's aesthetic and tie in the overall design theme. Ready-made curtains are pre-manufactured curtains available in standard sizes and limited designs. Their standard dimensions might only fit some window sizes perfectly, and there's little scope for personalization.
  • Is each panel sold independently or as part of a pair?

    Panels are available for purchase individually.
  • What's the ideal length of a curtain panel?

    In TheHues, you can choose the exact length of your curtains according to your style and design needs. Here are some standard guidelines: 1. Sill Length: If your curtain reaches the windowsill, it gives a casual, informal feel. It's a good choice for kitchens or bathrooms where longer curtains could get in the way or be a hazard. 2. Apron Length: Curtains that extend about four to six inches below the window sill are called "apron length." This style is often used in living and dining rooms for a casual but elegant look. 3. Floor Length: A curtain that kisses the floor or hangs half an inch above it gives a clean, tailored look. This is the most common length for curtains and works well in any room. 4. Puddle Length: If you want a more formal, luxurious feel, you can go for curtains that extend onto the floor by several inches or even up to a foot, creating a "puddle" of fabric. This is often used in master bedrooms or formal dining rooms.
  • How to choose curtain headings?

    The term "heading" refers to how the curtain's top section connects to the poles or tracks. The heading style you opt for can vary based on your taste and the type of pole or track you have. Your chosen heading type can influence both the aesthetic appeal of your curtain—whether you're aiming for a modern or classic style—and the cost. Specific headings may require more fabric and involve more complex production processes, increasing the price. Here are some images of different headings.

    Grommet Top Silver

    Back Tab

    Single Rod Pocket

    Double Rod Pockets

    Tab Top

    Twisted Tab Top

    Triple Pinch Pleat

    Double Pinch Pleat

    Pencil Pleat

    Back Tab Pinch Pleat



  • What is curtain lining?

    Curtain lining is an additional fabric layer affixed to the curtain's rear side. This layer takes your curtains beyond mere decoration, giving them a functional role. The suitable curtain lining can help darken a room by preventing unwanted light, contribute to energy efficiency by insulating the room during winter, and help to dampen external noise. In TheHues, you will find plenty of multiple-layered curtains, a popular choice for anyone who wants to blackout & soundproof & insulate their rooms while having a luxurious look.
  • How often should you replace your curtains?

    Depends on various factors such as their material, the amount of sunlight they are exposed to, and how well they are cared for. TheHues's curtains can last 5 to 10 years or even longer if well-maintained. Consider replacing your curtains if you notice any of the following: 1. Fading: Curtains that receive much sunlight can start to fade over time. It might be time to consider a replacement when this fading becomes noticeable. 2. Damage: If your curtains have tears or holes or are fraying at the edges, it might be time to replace them. 3. Outdated Style: If your curtains no longer match your room's decor or if their style feels dated, replacing them can give your space a quick and easy refresh. 4. Health Reasons: Curtains can collect allergens and dust over time. So if you or anyone in your home has allergies, asthma, or respiratory issues, replace them more frequently or wash them regularly.
  • Do I need to iron the curtains after receiving them?

    Before we package our curtains into a box, we ensure they're all thoroughly ironed. However, please note that some fabrics might wrinkle a bit during packing and shipping. Curtains with pleated heading styles are carefully packed in a fan-fold manner. This method facilitates a neat and convenient transportation and installation process. Once you receive them, we recommend hanging them immediately. If you notice any wrinkles, a portable steamer can smooth them out. Should you prefer using an iron, please ensure it's set to a low temperature to prevent any potential marking on the curtains.
  • Is it possible to choose a larger size for the custom size?

    When deciding on the dimensions for your custom-sized curtains, we must be aware of our size guidelines. Specifically, both measurements cannot exceed 110 inches simultaneously when setting the width and height. This limit ensures the best possible fit and appearance for your curtains. However, if one side measures less than 110 inches, there are fewer restrictions on the length of the other side. In this case, the other side can extend up to our maximum custom size limit, which is set at 200 inches. This flexibility allows you to fit the curtain to a variety of window and room configurations. Should you require larger dimensions than our prescribed limit, we understand that every home and room is unique, and sometimes standard sizes won't do the job. In these cases, please don't hesitate to contact us directly through Our team is always ready to assist you in finding the best solution for your specific needs and ensuring that your curtains perfectly match your windows and overall room decor.
  • If the width of the area you need to cover is 100 inches, what is the width of the curtains I need?

    If you're aiming for curtains that have a pleasing ripple and fold effect when they're open, creating an overall appealing look, you'll want to consider the following formula: Recommended Curtain Width = 1.5 to 2 times the Width to Cover. For instance, if you have a space that's 100 inches wide that needs covering, we suggest opting for at least 150 inches wide curtains. This will ensure an ample, attractive drape when your curtains are open. However, suppose your main focus isn't on achieving that ripple effect when the curtains are open. In that case, you should still aim for a width that minimizes gaps between the sides when the curtains are drawn. A curtain width of 110 inches can provide full coverage in this case. Remember, exceeding a width of 110 inches contributes to a more rippled effect, enhancing the visual appeal of your curtains.
  • Why soundproof?

    Soundproof curtains are designed to minimize noise, creating a quieter environment. They are beneficial for: Noise Reduction: Filtering out street noise, neighbor sounds, or other disturbances. Privacy: Minimizing sound transfer between rooms, great for shared living spaces. Improved Sleep: Creating a quiet sleeping environment, especially in noisy urban areas. Home Theaters: Enhancing the audio experience by reducing echo and outside noise. Work from Home: Providing a quieter workspace, aiding concentration and productivity. Check our blog for more about the Pros and Cons of soundproof curtains.
  • How do soundproof curtains work?

    Soundproof curtains are dense, thick materials that absorb sound waves and reduce echoes. They usually contain multiple layers to increase sound-dampening effects.
  • Can soundproof curtains completely block out noise?

    While highly effective at reducing noise, soundproof curtains may not completely eliminate all sounds. The effectiveness depends on the material, installation, and type of noise.
  • Are soundproof curtains also blackout curtains?

    Soundproof curtains have blackout capabilities due to their dense construction. Check out our soundproof curtains if you require blackout functionality.
  • Do you sell rods?

    Yes, we have curtain rods:
  • What curtain rod should I get?

    The design and structure of your curtains dictate the best rod choice for your panels. Here are our recommendations based on various curtain designs: Rod Pocket: For this style, we recommend using a 1.25 inch in diameter or smaller rod. This size will fit comfortably into the sewn pocket of the curtain. Grommet: Grommet curtains have an internal diameter of 1.56 inches, which pairs best with a 1.5-inch rod. For aesthetic reasons, we also recommend choosing a black rod to match the color of the grommets. Ring Top/Pinch Pleat/Tailored Pleat: You should go with a rod approximately 1.25 inches in diameter for these curtain styles.
  • What's the best way to clean curtains?

    We highly recommend dry cleaning or spot-treating our custom curtains for optimal care. Machine washing these curtains is not advised as their bulk and the hooks on certain styles can lead to unwanted damage, such as tearing or ripping the fabric.

Shade Sails FAQ

  • How to select shade sail sizes?

    Selecting the right size of shade sail depends on the area you need to cover and how you want the sail to look. Here's a simple guide: Measure the Area: Determine the length, width, and height of the space you want to cover. Choose the Shape: Shade sails come in various shapes, like triangles, squares, and rectangles. Pick one that complements your area. Consider Overlapping: For larger areas or unique aesthetics, overlapping smaller sails may be a good option. Add Mounting Space: Remember to leave room for the mounting hardware and tensioning, which might add to the overall size requirements.
  • Differences between shade sail hardware kits, and how to select?

    Hardware kits can vary in material, strength, and design, affecting appearance and performance. Here's how to choose: Measure: Stainless steel is commonly used for its strength and corrosion resistance. Choose according to the local weather conditions. Strength: The load-bearing capacity must match the shade sail's size and weight. Design: Some kits offer turnbuckles for easy tensioning, while others might use pulleys or other mechanisms. Compatibility: Ensure the hardware kit is compatible with the shade sail and the structures to which it will be anchored.
  • What materials are shade sails made of?

    TheHues Shade sails are made from High-quality Polyester, offering UV-resistant, waterproof, and budget-friendly.
  • How much do sun shade sails weigh?

    The weight of a sun shade sail depends on its size and material. Here's a general guide: Small Sails (up to 12ft.): Typically weigh 5-15 lbs. Medium Sails (12ft. to 18ft.): Usually weigh between 15-30 lbs. Large Sails (over 18ft.): Can weigh 30 lbs or more. The weight of the sail can affect the hardware requirements and the mounting structure's stability, so it's an essential factor to consider when installing.
  • Do large size sun shade sails have seams on them?

    Because of fabric width constraints, your shade sail might have seams, especially for larger sizes. For a visually appealing look and consistent waterproofing, we strategically position the seams at the central axis or midpoint for balanced symmetry. Furthermore, we utilize advanced waterproofing methods to guarantee no water seeps through the seams.

Roof Tarp FAQ

  • With or without accessories?

    Our roof tarps are typically sold as a single item without accessories.
  • Customizable or not?

    Yes, we offer customization options for our roof tarps. We can accommodate your needs if you have specific size requirements.
  • How to measure?

    Measuring for a roof tarp is straightforward. Follow these steps: Measure the Length and Width: Measure the length and width of the area you want to cover. Include Overhang: Consider adding extra footage to account for overhangs on each side for better protection. Consider Obstacles: If there are vents, chimneys, or other features, measure around them or plan for cutouts. Choose the Right Size: Choosing a tarp slightly larger than your measurements is often best to ensure full coverage.
  • How do I secure a roof tarp?

    Securing a roof tarp properly requires anchors, ropes, or bungee cords. Anchor the tarp to stable structures or use sandbags at the edges to hold it down. Ensure that it's pulled taut to prevent water pooling and wind damage.
  • Can I use a roof tarp for long-term protection?

    While roof tarps can provide temporary protection against weather and debris, they are not meant for long-term use as a replacement for proper roofing materials.
  • Can a roof tarp be reused?

    A roof tarp may be reused depending on the material and how well it was maintained. Inspect it for tears, holes, or weakened areas before reusing it to ensure it provides adequate protection.
  • How do I clean and store a roof tarp?

    Clean the tarp with mild soap and water, then rinse thoroughly. Allow it to dry completely before folding and storing it in a cool place.

OEKO-TEX Qualified Product FAQ

  • What does “OEKO-TEX qualified” mean?

    Oeko-Tex certifies non-hazardous end-products and all of their components. Products that carry the Standard 100 label have been tested and proven free of harmful levels of toxic substances.
    OEKO-TEX is a globally recognized certification that ensures textiles and fabrics meet high safety and environmental standards. Our product's qualification means it's tested for harmful substances and is produced in an environmentally friendly and socially responsible manner.
  • How is our product anti-allergic?

    Being OEKO-TEX qualified, our product is rigorously tested for substances that might trigger allergies. The materials are carefully chosen and processed to minimize allergens, making them suitable for individuals with sensitive skin and allergies.



    Blackout Polyester

    Blackout Polyester

  • Can I recycle this product?

    Yes! Our commitment to sustainability includes making our products recyclable. The OEKO-TEX qualification ensures that the materials can be recycled, aligning with our dedication to reducing waste and promoting a circular economy.
  • Is this product suitable for all kinds of shoppers, including babies and those with sensitive skin?

    Absolutely! Our OEKO-TEX-qualified product is designed to be friendly to all, from babies to adults, including those with sensitive skin or allergies. The absence of harmful chemicals and the soft, gentle materials make it suitable for various needs and preferences.
  • What is our vision for the future regarding sustainability?

    Our vision is to continue developing a sustainable, forward-looking business that contributes to a cleaner, greener planet. The OEKO-TEX qualification is a step in our ongoing journey to innovate products that align with environmental stewardship, social responsibility, and well-being.
  • How does OEKO-TEX qualification align with our company's ethics?

    OEKO-TEX's qualification aligns with our core values of ethical production, environmental conservation, and consumer health and safety. We believe in transparency, responsibility, and continuous improvement, and this qualification is a testament to those commitments.

Shades FAQ

  • Pair with voice assistant

    SIRI: Click here for quick Siri pairing instructions.
    Alexa: Click here for quick Alexa pairing instructions.
    Google Assistant: Click here for quick Google Assistant pairing instructions.
    SmartThings: Click here for quick SmartThings pairing instructions.
  • Pairing with app

    iOS pairing via 2.4GHz Wi-Fi: Click here
    iOS pairing via Ethernet: Click here
    Android pairing via 2.4GHz Wi-Fi: Click here
    Android pairing via Ethernet: Click here